Regional Account Manager

Account Managers (AMs) work directly with customers to ensure an optimal experience with the deployment and use of Aislelabs products. AMs serve as the customer’s trusted resource to guide them throughout their entire solution deployment. AMs serve as the enterprise-wide point of coordination across the customer’s various organizations, around their use of our products, and are a single resource to advocate the customer’s needs back into the company.

Responsibilities

  • Understand the Customer: Develop a relationship with the customer’s executive sponsors
  • Solutions Planning: Align resources and lead discussions incorporating seasoned product experts, to pre-emptively address customer’s product solution queries
  • Best Practices Guidance: Work with some of our largest customers helping them get the most out of Aislelabs products while establishing best practices within their organizations
  • Develop Frameworks: design methodologies, tools and scripts to speed-up deployment, integration and adoption
  • Critical Account Management: working with Aislelabs Support and Sales to help Enterprise customers through critical issues
  • Drive Product Feedback: develop and stream usage insights and processes that are fed back into other Aislelabs departments
  • Evolve the Customer Experience: work on ad-hoc projects focused on improving our customer experience

Qualifications

  • 4-year degree required
  • Experience in Technical and Process consulting, support, development, or technical pre-sales and the ability to help customers through complex issues
  • Strong customer service ethic – Must be good and experienced dealing with customers
  • Highly technical and able to go into depth on product architecture
  • Technically adept, experienced with web technologies
  • Experienced in opportunity creation and the challenges of building a business