How Retailers Globally are Responding to Coronavirus (Updated Frequently)

Updated as of May 8, 2020 at 1:45 p.m. EDT.

As the world copes with the coronavirus (COVID-19), businesses have been navigating their response to the pandemic. To that end, we at Aislelabs are compiling a constantly updating resource for how retailers are responding to the crisis around the world.

By providing a summary of all publicly available information from retailers around the world, we hope to help you understand what other retail outlets are implementing to help combat this virus. We’re also making available some simple anonymous aggregated information that we hope will give retailers updated data from which to make informed decisions. All retailers are grouped by region and listed alphabetically with links to the original sources included for further information.

This article is a work-in-progress and will be updated frequently to bring you current information on what is being done to minimize the spread of COVID-19. We hope that, along with following government health and safety guidelines, this will be an indispensable resource for professionals in the retail industry. If there are any questions or feedback, you can contact us via email.

Retail Outlets in General

Many retailers have temporarily closed or are reducing hours and relying on online orders to supplement lost income.  Some food retailers have instituted morning senior shopping times exclusively for the more vulnerable population to shop after the store has been disinfected. As expected, training and cleaning has intensified across all properties to make spaces safer for shoppers. There are limits to how many high-in-demand items customers can purchase and these items are being prioritized for restocking. Return policies have also been extended at many retailers and several retailers are retooling their facilities to produce needed items or using their networks to deliver medical supplies.

Infographic below shows how COVID-19 pandemic is already affecting retailers across the globe.

Data insights from the Aislelabs Platform as of April 2, 2020

  • Europe was seeing a decline of visits well before Latin America, the Middle East, and North America.
  • Both the Middle East and North America saw stable retail visits, year-over-year, in both January and February.
  • Latin America saw retail visits growth during January but began declining by February.
  • With many retailers having closed, as per government decrees, visits has been impacted across all four regions in March.

General insights as of May 8, 2020, all information categorized by region and alphabetized.

  • Retailers of essential goods and services remain open.
  • Many retailers in North America are closing either due to local government decrees or by choice.
  • Some retailers in North America have been allowed to reopen as restrictions begin to lift.
  • Many retailers in Europe have closed.
  • Nearly all retailers in the Middle East have closed.
  • Retailers in China have begun reopening.
  • Many closed retailers are still running their online operations.
  • Return policies are being extended at many retailers that have closed.
  • Plexiglass sneeze guards installed at cash registers to protect staff.
  • Floor decals used near cashiers to keep space between carts to promote social distancing.
  • Some retailers introducing one-way aisle movement.
  • Vendors retooling their manufacturing to produce much needed items such as perfume factories being used to create hydroalcoholic gel or creating medical clothing.
  • Many companies are donating medical equipment and items such as tablets, thermometers, face masks, protective suits, and smart washing machines to combat medical shortages.

Regions

Click the links below to jump to the region of your choice within this article.


North America

Many retailers have temporarily closed, instead relying on online orders to supplement lost income. Also instituted curbside delivery to cars for pickup or doorstep drop-off for delivery to minimize contact.  Some food retailers have instituted morning senior shopping times exclusively for the more vulnerable population to shop after the store has been disinfected. Cleaning has intensified across all properties and many are making sanitization wipes or gel available for staff and customers. Several places have also added dedicated staff to disinfect carts and baskets at entrances, floor decals to encourage social distancing, and plexiglass shielding at checkouts. High-in-demand items are being prioritized for restocking and most retailers have limited the amount a consumer can buy. Returns policies have also been extended at many retailers.

Albertsons Companies

A grocery company founded and headquartered in Boise, Idaho.

April 22, 2020: Announced a $50 million commitment to hunger relief for the 2,200+ neighbourhoods it serves in 34 states and D.C.

April 20, 2020: Extended Appreciation Pay program for all non-union and union front line associates through May 2, 2020.

April 14, 2020: Announced a joint effort with Safeway, ACME Markets, Jewel Osco, Vons, and Pavilions seeking temporary designation of extended first responders for supermarket associates.

April 3, 2020: Extended pay program for all frontline associates through April 18.

March 13, 2020: Operating hours have been reduced across all locations. Implementing social distancing across all stores with reminders for customers. Delivery fees will be waived until May 1. Plexiglass is being used at all checkout lanes as a protective barrier between customers and employees. All workers will receive a temporary $2 per hour pay increase. Special dedicated shopping hours for seniors and other at-risk consumers (such as pregnant women and immunocompromised individuals). Increased frequency of cleaning touch points using disinfectant and purchase limits on high-in-demand items customers can purchase such as paper products, milk, eggs, hand sanitizer, and water. Delivery remains available with new contact free delivery procedures. All self-serve operations have been suspended and disinfectant wipes are freely available to sanitize shopping carts and baskets.

Apple Stores

A multinational technology company that designs, develops, and sells consumer hardware and software.

April 14, 2020: Working with Google in a joint effort to create a Bluetooth opt-in contact tracing app for government health authorities.

March 13, 2020: All retail stores will be closed until March 27. Instituting work from home arrangements where it allows. Guidance on social distancing on site is being provided for those required on site. Health checks and temperature checks are being used on staff. Increased frequency and deep cleaning touch points using disinfectant. All workers will continue to receive pay including hourly workers.

Barnes & Noble

The largest bookseller and a leading retailer of content, digital media, and educational products.

April 14, 2020: Limiting number of customers allowed in-store to no more than 10 people at any given time. Scheduling live virtual events with authors in the weeks ahead.

Latest Update: Operating hours have been reduced at all stores and some are closed to the public. Online orders are available for curbside pickup at all stores. All events have been cancelled through to the end of April. Increased frequency of cleaning touch points using disinfectant and temporary removal of seating and furniture. Any employee that feels unwell is encouraged to remain at home.

Bed Bath & Beyond

A chain of domestic merchandise retail stores.

April 2, 2020: Extended temporary closure to May 2. Associates who have been furloughed will still receive health benefits. All executives will have their salaries reduced by 30%.

March 31, 2020: All Bed Bath & Beyond locations are now closed until further notice. Extended return policy to allow returns for up to 240 days from the date of purchase.

March 22, 2020: All retail stores will be closed until April 3. Online retail will continue as normal. Added an extended return policy of 240 days from purchase date.

Best Buy

A multinational consumer electronics retailer headquartered in Richfield, Minnesota.

April 15, 2020: Temporarily furloughing approximately 51,000 domestic hourly store employees, including nearly all part-time employees, retaining approximately 82% of its full-time store and field employees on its payroll. Furloughed employees will retain their health benefits at no cost to them for a minimum of three months. Some corporate employees are participating in voluntary reduced work weeks and resulting pay. CEO will reduce base salary by 50%, Board of Directors members will reduce cash retainer fees by 50%, and executives reporting directly to the CEO will take a 20% reduction in base salaries through at least September 1. Lowered merchandise receipts to match demand of essential items. Established a $10 million employee assistance fund, available to all part- and full-time hourly employees who have been with the company longer than one year.

March 22, 2020: All retail stores will be closed to the public. Will provide curbside service where possible to deliver items purchased online directly to a customer’s car, curbside. Returns and exchanges will also receive curbside service. For delivery, large products will only be delivered to a customer’s doorstep and will not be brought inside their home. All employees who are working are doing so voluntarily with a temporary pay increase. Any associate diagnosed with COVID-19 or advised to self-quarantine due to exposure to the virus will continue to be paid during that time.

Columbia Sportswear

A company that manufactures and distributes outerwear, sportswear, footwear,  and outerwear accessories.

April 14, 2020: Temporary closure of store will remain until further notice.

April 7, 2020: Extending closure of all of North American brick and mortar stores until April 10. Retail employees will continue to be paid during this period.

March 15, 2020: All retail stores will be closed until March 27. Online retail will continue as normal. Increased frequency of cleaning touch points using disinfectant and instituting work from home arrangements where it allows. Administrative facilities continue to remain open to provide customer support.

CVS Pharmacies

A pharmacy chain selling prescription drugs, over-the-counter drugs, and a wide assortment of general merchandise and also healthcare services.

April 27, 2020: Launched next phase of COVID-19 testing offering self-swab tests to individuals who meet the Center for Disease Control and Prevention criteria. Testing will be scheduled online and employees participating in collection will be wearing PPE and follow sanitization protocols. CVS expects to have 1,000 locations offering this service by the end of May with a goal of processing 1.5 million tests per month.

March 17, 2020: Continues to operate at regular hours. Some locations will host COVID-19 drive-thru testing. Home delivery charges on prescription medication will be waived. Video visits to clinics will be offered to minimize exposure. All non-essential domestic and international business travel has been cancelled. Instituting work from home arrangements where it allows. Guidance on social distancing on site is being provided for those required on site.

Forever 21

An American fast fashion retailer headquartered in Los Angeles, California.

March 19, 2020: All retail stores will be closed until further notice.

H-E-B Grocery

A privately held supermarket chain based in San Antonio, Texas.

April 21, 2020: Extended hours of operation from 7:00 a.m. to 10:00 p.m. until further notice. Easing product limits on items and will begin to open departments such as bakeries, delis, and floral shops.

April 14, 2020: Began delivering meals to doctors, nurses, and healthcare workers on the frontlines fighting COVID-19 for 5 weeks.

April 3, 2020: Floor decals installed at checkout to inform customers of safe standing distances. Plexiglass is being used at all checkout lanes as a protective barrier between customers and employees. Instituting work from home arrangements where it allows. Associates will be provided and encouraged to wear masks and gloves while at work.

March 20, 2020: Operating hours have been reduced. Scaling back presences at large scale gatherings. Limits on high-in-demand items customers can purchase such as paper products, milk, eggs, hand sanitizer, and water. High-in-demand products are being prioritized for restocking. All in store food demos have been suspended. Online retail now provides curbside service, where possible, to deliver items purchased online directly to a customer’s car and home delivery. Increased frequency of cleaning touch points using disinfectant. Entry will be limited to ensure proper social distancing. All shopping cart handles and seats are sanitized as customers enter the store. Floor decals installed at checkout to inform customers of safe standing distances. A senior support line has been created to service more the more vulnerable population.

The Home Depot

The largest home improvement retailer in the United States which supplies tools, construction products, and services.

April 29, 2020: Expanded curbside order pickup and delivery options. Extended return policy from 90 days to 180 days.

April 1, 2020: Promoting physical distancing and limiting number of customers inside a store at any given time. Floor decals installed at checkout to inform customers of safe standing distances. Thermometers have been distributed for associates to perform health checks and temperature checks on themselves. A temporary bonus program has been instituted for full-time, part-time, and seasonal positions plus double-pay overtime. Executed a “Stop-Sale” on all products categorized as high in demand, such as N95 face masks which have been prioritized for hospitals.

March 18, 2020: Operating hours have been reduced and all stores will close at 6:00 p.m. daily. Opening hours remain unchanged. Increased frequency of cleaning touch points using disinfectant. All full-time associates are to receive an additional 80 hours of paid sick or personal time while part-timers will receive an additional 40 hours. Any associate diagnosed with COVID-19 or advised to self-quarantine due to exposure to the virus will continue to be paid during that time. High-in-demand products are being prioritized for restocking and limits on the amount of high-in-demand items customers can purchase. All events have been suspended. In-home service is still available but customers can reschedule. All on-site associates have been instructed to follow preventative actions and protocols.

Hudson’s Bay Company (The Bay)

A retail chain of department stores selling high-end fashion apparel, accessories, and home goods.

April 14, 2020: All stores to remain temporarily closed until further notice.

April 7, 2020: Extended temporary closure until further notice. All associates will continue to be paid through April 4.

Latest Update: All retail stores will be closed for a two week period. All workers will continue to receive pay for all shifts scheduled for those two weeks. Will provide curbside service where possible to deliver items purchased online directly to a customer’s car, curbside. Online retail will continue as normal and home delivery is unaffected. Added an extended return policy of an extra 30 days from purchase date placed after January 17.

The Kroger Co

The largest supermarket in the United States by revenue and the second-largest general retailer.

April 14, 2020: Limiting the number of customers in each store to 50% of the international building code’s capacity. Expanded temperature checks from distribution centres to store associates. Select markets have instituted a pilot one-way movement through aisles to ensure social distancing.

April 2, 2020: All associates are permitted to wear protective masks and gloves. Plexiglass is being used at all checkout lanes as a protective barrier between customers and employees. Floor decals installed at checkout to inform customers of safe standing distances. Any associate diagnosed with COVID-19 or advised to self-quarantine due to exposure to the virus will continue to be paid during that time. $2 premium above standard rate of pay being applied to hours worked between March 29 and April 18.

March 21, 2020: Operating hours have been reduced. Increased frequency of cleaning touch points using disinfectant and disinfectant wipes are freely available to sanitize shopping carts and baskets. High-in-demand products are being prioritized for restocking. Employees are provided hand sanitizer and employees affected by the Coronavirus are being provided financial support from their company-sponsored employee assistance fund fund. All domestic and international business travel has been cancelled. Full-time grocery, supply chain, manufacturing, and customer service associates will receive a one time bonus of $300 while part-timers in the same positions will receive a one time bonus of $150.

Macy’s

An American department store chain founded in 1858 by Rowland Hussey Macy.

Latest Update: Furloughed most retail employees. Will continue to receive health benefits through May.

Previous Update: All retail stores will be closed until further notice. Online retail will continue as normal.

Nordstrom

A leading fashion retailer of clothing, shoes, and accessories for men, women, and children.

May 8, 2020: Released plans for a phased reopening approach where stores will not open all at once. Requirements reopening include where it’s allowed by government officials, that proper safety measures are in place, and are confident they can ensure safety of both employees and customers. When stores do reopen they will be conducting health screenings on employees, providing face coverings for employees and customers, enforcing social distancing in stores, increasing cleaning and sanitization, keeping tried-on or returned merchandise off sales floor for a period of time, and pausing or adapting high-touch services and customer events.

April 14, 2020: All stores remain temporarily closed until further notice.

March 27, 2020: All stores to remain closed until April 5. All employees continue to receive pay.o receive full benefits. Nordstrom tailors have been put to task to create face masks for hospitals throughout the United States.

March 17, 2020: All retail stores will be closed for two weeks, effective March 17. All workers will continue to receive pay. Online retail will continue as normal.

PetSmart

A retail chain operating in the United States and Canada that sells specialty pet animal products, such as food, furniture, habitats, and accessories, along with services such as grooming, training, and daycare.

April 4, 2020: Ontario stores will remain open for delivery and curbside pickup only. Some grooming salons will be reopening April 6. All associates are eligible to apply for financial assistance through PetSmart Associate Assistance Foundation.  Waived attendance policy for extended leave related to COVID-19.

March 19, 2020: Operating hours have been reduced. Increased frequency of cleaning touch points using disinfectant.

Pier 1 Imports

An omnichannel retailer specializing in imported home furnishings and decor headquartered in Fort Worth, Texas.

Latest Update: All retail stores will be closed until further notice. Online retail will continue as normal.

Publix Super Markets

An employee-owned, American supermarket chain headquartered in Lakeland, Florida.

April 22, 2020: Announced today a new initiative to purchase fresh produce and milk, assisting farmers impacted by the coronavirus pandemic, to be donated to Feeding America member food banks in its operating area.

April 3, 2020: Expanding pharmacy hours to 9:00 a.m. to 7:00 p.m. Offering rent relief to business operating in Publix-owned shopping centres that have closed, waiving rent and payments for common areas. Plexiglass is being used at all checkout lanes as a protective barrier between customers and employees. Floor decals installed at checkout to inform customers of safe standing distances. Any associate diagnosed with COVID-19 or advised to self-quarantine due to exposure to the virus will continue to be paid during that time.

March 24, 2020: Operating hours have been reduced to 8:00 a.m. to 8:00 p.m and in-store pharmacy hours will also change to 9 a.m. to 6 p.m. Increased frequency of cleaning touch points using disinfectant. All in store food demos have been suspended. Limits on high-in-demand items customers can purchase such as paper products, milk, eggs, hand sanitizer, and water. High-in-demand products are being prioritized for restocking. Online retail now provides curbside service, where possible, to deliver items purchased online directly to a customer’s car. Special early morning hours  on Tuesday and Wednesday mornings, from 7:00 a.m. to 8:00 a.m. for seniors 65+ shopping from March 24 until further notice.

Saks Fifth

A chain of luxury department stores owned by the Hudson’s Bay Company.

April 7, 2020: Extended temporary closure until further notice. Extended return policy of 30 days after stores reopen for purchases placed on or after January 15.

Latest Update: All retail stores will be closed for a two week period. All workers will continue to receive pay for all shifts scheduled for those two weeks. Will provide curbside service where possible to deliver items purchased online directly to a customer’s car, curbside. Online retail will continue as normal and home delivery is unaffected. Added an extended return policy of an extra 30 days from purchase date placed after January 15.

Sephora

A French multinational chain of personal care and beauty stores.

April 14, 2020: Reduced corporate and store employee pay to 80% of their base pay until late May or until stores reopen, whichever happens first. Increased wages for all members of third-party distribution team by $2 per hour until late May.

March 31, 2020: Extended closure until further notice and let go a portion of part-time and seasonal employees. All remaining employees will continue to receive pay based on average hours worked through late May or until stores re-open.

March 16, 2020: All retail stores will be closed until April 3. Online retail will continue as normal. Added an extended return policy of 60 days from purchase date. All workers will continue to receive base pay during closure.

Tiffany & Co.

An American luxury jewelry and specialty retailer headquartered in New York City.

April 7, 2020: All retail stores closed until further notice.

Latest Update: All retail stores will be closed until March 27. Online retail will continue as normal with complimentary shipping. The 30-day return policy will be extended to 30 days from the date on which the store reopens for purchases made in store on or after February 1. Online purchases will have a 60-day return policy for purchases made from February 1 forward until further notice.

TJX Companies

A leading off-price retailer of apparel and home fashions in the U.S. and worldwide.

April 23, 2020: Implementing newly established health protocols, providing PPE, and implemented social distancing practices for associates. Installed plexiglas sneeze guards and floor decals at cashiers to encourage social distancing.

April 1, 2020: Extending closure of stores until further notice. Associates will continue to be paid until April 11.

Latest Update: All retail stores will be closed for a two week period in all territories. All online and fulfillment centres have been closed as well.

Wakefern/Shoprite

The 20th largest private company and the largest retailers’ cooperative group of supermarkets in the United States

April 14, 2020: Emphasizing social distancing with special signs and floor decals. Some locations offering dedicated senior and at-risk customer hours or designated checkout lanes.

April 1, 2020: Donated eight trailers to deliver medical equipment and supplies. Announced major hiring initiative. Workers will also benefit from $2 wage premium and enhanced sick leave policies.

March 24, 2020: Operating hours have been reduced at some stores. Increased frequency of cleaning touch points using disinfectant. All in store food demos have been suspended and associates trained in proper hand washing practices. Limits on high-in-demand items customers can purchase such as paper products, milk, eggs, hand sanitizer, meat, soap, and over-the-counter medicine. High-in-demand products are being prioritized for restocking. Online ordering now provides doorstep service, leaving packages at the door and texting customers about the drop off. All workers will receive a temporary pay increase and enhanced sick and leave benefits.

Walmart

An American multinational retail corporation operating a chain of hypermarkets, grocery, and discount department stores.

April 30, 2020: Hired 200,000 more associates and announced a new Express Delivery service which delivers items to customers’ doors in less than 2 hours.

April 27, 2020: Launched phase 2 for COVID-19 testing sites in parking lots that allows individuals to register online. Has added mobile testing sites in Georgia, Alabama, and Kansas.

April 23, 2020: All employees required to wear masks or face coverings. Extended emergency leave policy to the end of May.

April 14, 2020: Expanded paid leave policies for associates, begun temperature checks, and have made gloves and masks available. Installed sneeze guards and floor decals for social distancing and marking one-way movement through aisles to ensure social distancing. Limiting 5 customers per 1,000 square feet into the store at any given time through only one entrance while a different single exit will be in use to lessen instances of people passing each other.

March 21, 2020: Providing a $5 million grant to the COVID-19 Solidarity Response Fund, a program set up by the United Nations Foundation to support the World Health Organization.

March 18, 2020: Operating hours have been reduced to 7:00 a.m. to 8:30 p.m. Special early morning hours for seniors 60+ shopping from March 24 to April 28. Limits on high-in-demand items customers can purchase such as paper products, milk, eggs, hand sanitizer, and water. Vision centres and pharmacies will continue to operate and provide essential services.

Whole Foods Market

A multinational supermarket chain which exclusively sells products free from hydrogenated fats and artificial colors, flavors, and preservatives.

May 8, 2020: All employees will have their temperature checked and are required to wear masks, gloves, and face shields. Customers are also required to wear masks which will be provided at entrances for those who do not have their own. Implemented crowd control measures to limit store capacity and installed social distancing decals for lines throughout stores.

Previous Update: Operating hours have been reduced by two hours. Special early morning shopping hours for seniors 60+ where the supermarket will open exclusively to seniors for an hour every morning. Free two-hour grocery delivery for Amazon Prime members. Increased frequency of cleaning touch points using disinfectant. Ensuring social distancing guidelines are being practiced at all stores and facilities for staff and customers. All workers will receive a temporary $2 per hour pay increase and overtime is being raised to double their regular hour base rate of pay. Any team member placed in quarantine or diagnosed with COVID-19 will receive an additional two weeks paid leave. All non-essential domestic and international business travel has been cancelled. Instituting work from home arrangements where it allows at regional offices and headquarters. All in-store food demos and open food counters have been suspended. All seating has been removed and food orders are takeout only. Additional hand sanitizer dispensers have been installed. Reusable containers are no longer accepted at smoothie or coffee bars. Limits on high-in-demand items customers can purchase such as paper products, milk, eggs, hand sanitizer, and water. Current return policy has been suspended and all sales are final.

Williams-Sonoma

An American publicly traded consumer retail company that sells kitchen-wares and home furnishings.

May 8, 2020: Extended temporary closures to May 17, 2020 where retail restrictions have not been lifted. Will Begin to re-open stores in specific locations following CDC and government protocols including regular sanitization, customer occupancy limits, appointment shopping, and providing PPE for employees.

March 16, 2020: All retail stores will be closed until April 16.

Aggregate Details for North American Retailers

Using aggregated data from the Aislelabs platform, we can see what the overall change in retail customer visits in North America is.

  • Year-over-year, the average number of customer visits during January decreased by 0.37% from 2019 to 2020.
  • Year-over-year, the average number of customer visits during February increased by 4.35% from 2019 to 2020.
  • Year-over-year, the average number of customer visits during March decreased by 54.36% from 2019 to 2020.
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Europe / UK

Most non-essential retailers have temporarily closed, instead relying on online orders to supplement lost income.  Some food retailers have instituted morning senior shopping times exclusively for the more vulnerable population to shop after the store has been disinfected. Several retailers are retooling their facilities or networks to create or donate medical supplies. Cleaning has intensified across all properties and many are making sanitizing wipes or gel available for staff and customers. Several places have also added dedicated staff to disinfect carts and baskets at entrances, floor decals to encourage social distancing, and plexiglass shielding at checkouts. High-in-demand items are being prioritized for restocking and most retailers have limited the amount a consumer can buy. Returns policies have also been extended at many retailers.

Aldi

A German family-owned discount supermarket chain.

April 23, 2020: All store and warehouse employees are required to wear masks or face coverings. Customers encouraged to wear them as well.

April 14, 2020: Limiting number of customers allowed in store to 5 customers per 1,000 square feet. Instituting temporary one-way movement in aisles. Will be taking temperature of store and warehouse employees.

April 2, 2020: Disposable gloves and face masks are being provided to staff. Floor decals installed at checkout to inform customers of safe standing distances. Plexiglass is being used at all checkout lanes as a protective barrier between customers and employees. Increasing cart cleaning frequency and discontinuing cart-to-cart transfers.

March 25, 2020: All store and warehouse workers will receive a temporary wage increase. Sick leave policy has been adjusted to ensure employees can stay home if they aren’t feeling well. Special early morning shopping hours for seniors and vulnerable shoppers between 8:30 a.m. and 9:30 a.m. on Tuesdays and Thursdays. Plexiglass is being used at all checkout lanes as a protective barrier between customers and employees. Floor decals installed at checkout to inform customers of safe standing distances.

American Golf

Europe’s largest golf retailer.

Latest Update: All retail stores will be closed until further notice. Online retail will continue as normal but delivery times may be slightly longer than usual.

Decathlon

Decathlon S.A. is a French sporting goods retailer that stocks a wide range of sporting goods

April 7, 2020: Extended closure until further notice.

March 24, 2020:  All retail locations are closed until April 13. Online retail will continue as normal.

Fanatics

An online retailer of licensed sportswear, sports equipment, and merchandise.

Latest Update: All retail stores will be closed until further notice and instituting work from home arrangements where it allows. Guidance on social distancing on site is being provided across all shipping centres, apparel production facilities and customer service centres. All non-essential domestic and international business travel has been cancelled.

IKEA

A Dutch multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories

March 20, 2020: All retail stores in the United Kingdom and Ireland will be closed until further notice.

H&M Hennes & Mauritz AB

A Swedish multinational fast fashion retailer that sells clothing for men, women, teenagers, and children.

April 27, 2020: Purchased and shipped more than 2 million pieces of personal protective equipment (PPE) to 133 countries with shipments of an additional 2.8 million pieces of PPE to another 79 countries ongoing.

March 30, 2020: Donated hotel rooms from cancelled Global Change Award ceremony to first responders and medical staff.

March 16, 2020: All retail stores will be closed until further notice. Donating to the COVID-19 Solidarity Response Fund is initiated to raise money to support the work to prevent, detect, and respond to the COVID-19 pandemic.

Jaguar Land Rover

A British multinational automotive company headquartered in Whitley, Coventry, United Kingdom.

April 23, 2020: Will gradually resume production beginning May 18. Developing protocols and guidelines for employees to return to work.

April 14, 2020: 3D printing visors to support emergency response personnel.

March 20, 2020: All production in the UK has been suspended with plans to resume April 20 or once the situation allows. Retail operating hours vary on a store by store basis.

Louis Vuitton

A French multinational corporation and conglomerate that specializes in luxury goods.

April 16, 2020: Producing 50 to 60 tons of hydroalcoholic gel per week. Imported over 40 million face masks, 50,000 gowns, 40,000 pairs of gloves, and purchased 261 respirators for French health authorities. Sourcing two million disposable gowns for Paris hospitals.

March 21, 2020: Temporarily closed until further notice. Retooling its perfume and cosmetics production to manufacture and distribute hydroalcoholic gel, free of charge, and has pledged to address surgical masks in France.

Pendragon

A motor retailer and the second largest motor retailer in the United Kingdom.

March 24, 2020: All retail locations are closed until April 13. Continues to provide servicing and repair for first responder vehicles.

Royal Ahold Delhaize

A Dutch-Belgian retail company, operating supermarkets, convenience stores, hypermarkets, online grocery, online non-food, drugstores, and liquor stores.

April 7, 2020: Plexiglass is being used at all checkout lanes as a protective barrier between customers and employees. New store flow patterns introduced to maintain social distancing. Enhancing pay and/or benefits for associates. Hiring more that 40,000 new associates liaising with displaced people from heavily affected industries. Floor decals installed at checkout to inform customers of safe standing distances. Special early morning shopping hours for seniors.

March 15, 2020: Continues to operate at regular hours. All non-essential travel has been cancelled and instituting work from home arrangements where it allows.

SPAR

A Dutch multinational franchise that manages independently owned and operated food retail stores.

April 24, 2020: Has taken on new employees from hardest hit sectors caused by the coronavirus.

April 7, 2020: Instituted a plan to facilitate volunteer home delivery to at-risk groups. Partnered with Hungarian taxi company to launch home deliveries in that country. Northern Ireland supermarkets have expanded home delivery. Norway has launched new online shopping help where customers can choose items that are then texted or emailed to a friend or family member to pick-up.

March 30, 2020: Retail store hours vary depending on location. Limits on bulk item purchases and social distancing guidelines are being practiced at all stores and facilities for staff and customers. Special early morning shopping hours for seniors based on the need of the region or country of operation.

Tesco PLC

A British multinational groceries and general merchandise retailer.

April 22, 2020: Increased to nearly 1 million delivery slots and expecting to expand to 1.2 million in the next few weeks with priority delivery going to the more vulnerable. Opened 2 NHS pop-up stores to serve health workers. Providing optional masks and gloves for workers should they want to use them. Made two mental wellbeing tools, Headspace and SilverCloud, available for free to all UK employees for the next 12 months. Recruited 50,000 temporary workers.

April 8, 2020: Expanded Grocery Home Shopping capacity by 20% and temporarily closed all cafes, phone shops, meat, fish, deli counters, and salad bars. Created one-way aisles to help limit flow and using directional floor markings to help everyone keep a safe distance. Installed protective screens at the front and back of our checkouts.

March 18, 2020: Operating hours have been reduced to close at 10:00 p.m. Each customer can only purchase three items per product line and removed all multi-buy promotions. High-in-demand products are being prioritized for restocking. Social distancing guidelines are being practiced at all stores and facilities for staff and customers. Special early morning shopping hours for seniors every Monday, Wednesday, and Friday between 9:00 a.m. and 10:00 a.m.

Zara

A Spanish apparel retailer that specializes in fast fashion, accessories, shoes, swimwear, beauty, and perfumes.

March 19, 2020: All retail stores will be closed until further notice. Will donate face masks and hospital gowns for coronavirus patients and healthcare workers.

Aggregate Details for European and UK Retailers

Using aggregated data from the Aislelabs platform we can see what the overall change in retail customer visits in Europe/UK is.

  • Year-over-year, the average number of customer visits during January decreased by 10.63% from 2019 to 2020.
  • Year-over-year, the average number of customer visits during February decreased by 8.89% from 2019 to 2020.
  • Year-over-year, the average number of customer visits during March decreased by 41.43% from 2019 to 2020.

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Middle East

All non-essential retailers have closed. Food and beverage retailers remain open for pick-up, take-out, or delivery only. Cleaning regiments have intensified at essential properties with hand sanitizer being made available for staff and customers.

Al Futtaim Motors

One of the largest car dealership groups in the UAE.

April 29, 2020: Will be reopening retail outlets with a 30 percent occupancy, 24 hour sanitization and mandatory health checks at entrances.

Latest Updates: Continues to operate at regular hours. Increased frequency of cleaning touch points using disinfectant and hand sanitizer dispensers have been installed near entrances and exits. Guidance on social distancing and hygiene being provided.

Alhokair Fashion Retail

International fashion brands seller with a wide range of products in retail outlets located in prime locations throughout Saudi Arabia and its international territories.

April 29, 2020: Will be reopening retail outlets with a 30 percent occupancy, 24 hour sanitization and mandatory health checks at entrances.

March 18, 2020: All retail stores temporarily closed until further notice but online retail will continue as normal. Food and beverage outlets will remain open for pick-up, takeout, and delivery.

Alshaya Group

A multinational retail franchise operator headquartered in Kuwait operating across the Middle East, North Africa, Russia, Turkey, and Europe

April 29, 2020: Will be reopening retail outlets with a 30 percent occupancy, 24 hour sanitization and mandatory health checks at entrances.

Latest Update: All retail stores temporarily closed until further notice with certain locations remaining open for cafe and restaurant drive-thru, takeaway, and delivery, as well as pharmacies.

Chalhoub Group

The largest retail operator in the Middle East developing the luxury sector in the region.

April 29, 2020: Will be reopening retail outlets with a 30 percent occupancy, 24 hour sanitization and mandatory health checks at entrances.

April 22, 2020: Launched eCommerce to cater to the region moving stock from closed stores to warehouses.

April 14, 2020: Extended temporary closure for 2 weeks beginning April 5th.

March 25, 2020: All retail stores in the UAE will be closed until April 8.

LuLu Group International

A chain of hypermarkets and retail companies.

April 29, 2020: Will be reopening retail outlets with a 30 percent occupancy, 24 hour sanitization and mandatory health checks at entrances.

March 29, 2020: Operating hours have been reduced to 8:00 a.m. to 7:00 p.m. Increased frequency of cleaning touch points using disinfectant and hand sanitizer dispensers have been installed throughout locations.

Sun & Sand Sports

A sports brands serving various sports categories across the Middle East.

April 29, 2020: Will be reopening retail outlets with a 30 percent occupancy, 24 hour sanitization and mandatory health checks at entrances.

March 22, 2020: All retail stores will be closed until further notice. Created a workout series to be performed at home during the outbreak.

Aggregate Details for Middle East Retailers

Using aggregated data from the Aislelabs platform, we can see what the overall change in retail customer visits in the Middle East is like.

  • Year-over-year, the average number of customer visits during January increased by 2.51% from 2019 to 2020.
  • Year-over-year, the average number of customer visits during February increased by 0.47% from 2019 to 2020.
  • Year-over-year, the average number of customer visits during March decreased by 55.31% from 2019 to 2020.
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Asia Pacific

Shops in China are beginning to reopen while others across the region remain closed or are operating at reduced hours. Several retailers are retooling their facilities or networks to create or donate medical supplies. Limits on high-in-demand items customers can purchase and these products are being prioritized for restocking. Australian retailers continue to remain open while many New Zealand locations have temporarily closed.

7-11

An international chain of Japanese-American convenience stores.

April 22, 2020: Opened its first-ever hospital pop-up store at Children’s Medical Center Dallas providing access to food and essential items for health care workers and families.

March 18, 2020: Participating store providing online retail with contactless delivery options. Increased frequency of cleaning touch points using disinfectant. A leadership team staying-up-to-date with CDC and WHO guidelines to make adjustments to business operations and policies as needed. All open case food will now be served exclusively by staff and all condiments have been replaced with prepackaged condiments. Fresh baked good will now come prepackaged as well. Reusable containers will not be allowed for beverages and high-in-demand products are being prioritized for restocking.

JB Hi-Fi

An Australian consumer electronics and home appliance retailer with locations across Australia and New Zealand.

March 30, 2020: Operating hours have been reduced across all locations. Increased frequency of cleaning touch points using disinfectant and hiring additional staff for this purpose. Limits on the amount of people in a store at any given point of time and instituting cashless payments.

Puregold Price Club Inc

A chain of supermarkets in the Philippines.

March 16, 2020: Operating hours have been reduced until further notice. Limits on high-in-demand items customers can purchase and these products are being prioritized for restocking.

Toyota

Toyota Motor Corporation is a Japanese multinational automotive manufacturer headquartered in Toyota, Aichi, Japan.

May 1, 2020: Provided Showa University Hospital a specially designed transport vehicle for seriously ill COVID-19 patients based on a variety of requests from medical facilities. It features an interior barrier that creates a forward compartment, which houses the driver’s seat and front-passenger seat, and a rearward compartment, which houses the rear passenger seat area. An exhaust fan continuously expels air from the rearward compartment out of the vehicle, helping to prevent the air in the rearward compartment from circulating to the forward compartment.

Has declared that they will not assert any patent, utility model, design, or copyright during the time of this crisis, against any activities whose purpose is stopping the spread of COVID-19, including diagnosis, prevention, containment, and treatment.

April 7, 2020: Producing injection mold and 3D-printed medical face shields. Working with medical equipment manufacturers to determine if the Toyota Production System can help improve productivity. Leveraging supply chain to assist the procurement of medical supplies.

February 7, 2020: Operating hours have been temporarily reduced until further notice. Providing donations including medical masks, protective medical clothing, and medical-use hats for health care providers, as well as other medical supplies through the companies’ global network.

Uniqlo

A Japanese casual wear designer, manufacturer and retailer.

Latest Update: Select stores reopened starting May 4. Implementing special measures including capacity limits, customers and employees must wear masks and have their temperature taken before entering, and enhanced sanitization and cleaning.

April 10, 2020: Supplied 100,000 masks, from their parent company Fast Retailing’s global donation, to the municipal government of New Jersey to be distributed to high-priority medical facilities across the state.

Previous Update: All retail stores will be closed until further notice. Added an extended return policy to April 30th for all purchases made on February 15 and onward.

Wesfarmers Group

Manage a wide portfolio of home improvement, office services, departments stores, retailers, and industrials, in Australia and New Zealand.

March 30, 2020: Continues to operate at or near regular hours in Australia. All retail stores in New Zealand will be closed for a four week period starting March 25. All public companies in the group are operating with limited staff and all visitor and public access has been temporarily restricted until further notice.

Woolworths Group

An Australian company with extensive retail interest throughout Australia and New Zealand.

April 28, 2020: Continues to monitor the number of people in stores and physical hygiene continues. Extending closing times to 9:00 p.m. or 10:00 p.m. for those stores that used to be open at 10:00 p.m. or later. Online shopping capacity has grown and have opened their first dedicated e-store in Auckland to provide priority assistance to the more vulnerable.

March 30, 2020: Operating hours have been reduced to 11:00 a.m. to 6:00 p.m. in 41 stores. Associates will work normal hours for priority assistance deliveries to seniors or at-risk people. Increased frequency of cleaning touch points using disinfectant. All shopping cart handles and seats are sanitized as customers enter the store and plexiglass is being used at all checkout lanes as a protective barrier between customers and employees. In New Zealand, fewer checkouts are open and fewer people are allowed in the store at one time. Customers are to pack their own bags at checkout to limit the handling of items.

Xiaomi

A Chinese electronics company that invests in smartphones, mobile apps, laptops, bags, earphones, shoes, fitness bands, and other products.

March 20, 2020: Mainland China stores reopened as of March 19. Face masks, hand sanitizer, disinfectants, thermometers, and disposable gloves have been handed out to frontline staff. Has donated medical supplies to affected regions around the world including Mi Pads, thermometers, face masks, protective suits, and smart washing machines.

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Latin America

Many retailers in Latin America have closed their stores until further notice but continue to operate their online retail as normal. Cencosud has requested all staff 60 years of age or older to remain home with pay for a two week period. Cleaning has intensified across all properties and training has been provided to delivery personnel.

Cencosud

A multinational retail company headquartered in Chile.

March 15, 2020: Operating hours have been reduced and all retail stores will close at 8:00 p.m. All employees 60 years of age or older requested to remain at home for a two week period with pay.

Centauro

The largest sporting goods retailer in Brazil and Latin America

Latest Update: All retail stores will be closed until further notice, however online retail will continue as normal.

Fallabella

A multinational chain of department stores headquartered in Chile.

March 23, 2020: All retail stores will be closed until further notice. Pickup points will remain in operation for consumers to order online and pickup at a withdrawal point.

Lojas Americanas

A Brazilian retail chain of retail stores.

April 2, 2020: Heavily invested in a new field hospital and donating R $20 million in logistics services to the Government of São Paulo. Donated 80 respirators to public hospitals and 200 digital infrared thermometers to the state of Espírito Santo.

March 19, 2020: Continues to operate at regular hours. Increased frequency of cleaning touch points using disinfectant across stores, offices, and distribution centres. Guidance and training on preventative protocols provided to employees. Hand sanitizer has been provided for all drivers and delivery personnel. Daily meeting on prevention and a team was created to check space cleanliness and reinforce the importance of proper hygiene. Health checks and temperature checks are being used on staff.

Via Varejo

A Brazilian retail company founded through a merger of Casas Bahia and Ponto Frio.

April 24, 2020: Reopened 170 retail stores. Boosted e-commerce, assigning some store employees to help with customer support. Expects to reopen most stores throughout May.

April 15, 2020: Suspended rent payments for over 1,020 stores to help offset a 50% revenue drop.

March 23, 2020: All retail stores will be closed until further notice. Online retail will continue as normal and administrative staff are working remotely.

Aggregate Details for Latin American Retailers

Using aggregated data from the Aislelabs platform, we can see what the overall change in retail customer visits in Latin America is like.

  • Year-over-year, the average number of customer visits during January increased by 15.11% from 2019 to 2020.
  • Year-over-year, the average number of customer visits during February decreased by 7.43% from 2019 to 2020.
  • Year-over-year, the average number of customer visits during March decreased by 42.35% from 2019 to 2020.
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Africa

Essential service retailers remain open with increased cleaning across all properties. Training has also been provided to staff for social distancing and hygiene best practices.

Massmart

A South African firm owning local retail brands and the second-largest distributor of consumer goods in Africa.

March 31, 2020: Plexiglass is being used at all checkout lanes as a protective barrier between customers and employees. Implementing contactless payment, pickup, and delivery. Health checks and temperature checks are being used on staff. Any associate diagnosed with COVID-19 or advised to self-quarantine due to exposure to the virus and will not be penalized. Providing masks and gloves to associates as supplies permit.

March 30, 2020: Implemented measures to prevent infection. Encouraging all staff and consumers to follow the COVID-19 South African Online Resource & News Portal to help combat the virus.

Pick n Pay

The second largest supermarket chain in South Africa and serves other regions in southern Africa including Botswana, Zambia, Zimbabwe, Lesotho, Namibia, and Swaziland.

March 30, 2020:  Increased frequency of cleaning touch points. Guidance on social distancing and hygiene for staff and customers. Hand sanitizer also provided for both customers and staff. All domestic and international business travel has been prohibited.

Shoprite

Africa’s largest food retailer operating outlets in 15 countries across Africa and the Indian Ocean Islands.

April 14, 2020: Providing face shields to all employees and temperatures checks. Teamed with Mr D Food to deliver medicine to pharmacy customers’ homes. Groceries can now be paid for through customers’ phones.

March 30, 2020: Has implemented plans to cover supply chain disruption and product sourcing. Increased frequency of cleaning touch points and training for prevention protocols and hygiene provided to employees.

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