How Shopping Centres Globally are Responding to Coronavirus (Updated Frequently)

Updated as of April 28, 2020 at 1:15 p.m. EDT.

As the world copes with the coronavirus (COVID-19), businesses have been navigating their response to the pandemic. To that end, we at Aislelabs are compiling a constantly updating resource for how shopping centres are responding to the crisis around the world.

By providing a summary of all publicly available information from shopping centres around the world, we hope to help you understand what other shopping centres are implementing to help combat this virus. All malls are grouped by region and listed alphabetically with links to the original sources included for further information.

This article is a work-in-progress and will be updated frequently to bring you current information on what is being done to minimize the spread of COVID-19. We hope that, along with following government health and safety guidelines, this will be an indispensable resource for professionals in the shopping centre industry. If there are any questions or feedback, you can contact us via email.

Aislelabs has also prepared a detailed playbook to safely reopen shopping malls. It is everything you need to know in one document with research from regulatory bodies, industry groups, and mall operators from around the globe.

Shopping Centres in General

Most shopping centres continue to remain open where local and national guidelines allow them to do so. Shopping centres typically house pharmacies, supermarkets, medical clinics, and other essential services. Some areas that are more affected have issued closures of malls while other shopping groups have either reduced hours, allowed their retailers to reduce hours, or shut down some non-essential operations temporarily. Cleaning has intensified for the shopping centres that remain open with keen attention paid to customer and employee touch points such as door handles and faucets as well as deep cleaning of high trafficked areas. A few shopping centres make use of medical thermal scanners at key entrances to look for abnormal symptoms of customers.


Data as of April 28, 2020, all information categorized by region and alphabetized.

  • Malls in Dubai have begun to open at reduced occupancy capacity.
  • Strict government mandated cleaning processes are in place for open Dubai malls.
  • Government officials in Dubai conducting thorough checks on cleanliness for all malls.
  • Some North American shopping centres remain open, some with reduced hours.
  • UK shopping centres have been closed.
  • Malls in Alberta, Quebec, Ontario, and New Brunswick, Canada have closed.
  • Malls in Italy, Spain, Germany, and Austria have closed.
  • Malls in Brazil have closed.
  • Sanitation and disinfections have increased at all shopping centres.
  • No restrictions on reducing hours by North American federal governments but many shopping centres have either voluntarily reduced their operating hours or allow their retailers to do so.
  • Some state governments in the United States, such as New Jersey and Maryland, have issued indoor mall closures.
  • Some malls in Asia, such as Siam Piwat, have installed thermal scanners at entrances to scan for symptoms associated with the virus.
  • Many malls in the Philippines have temporarily closed down.
  • In some cases, malls have rolled out a relief package or waived rent for their tenants.
  • In almost all cases, events have been cancelled or are being looked at on a case by case basis.

Regions

Click the links below to jump to the region of your choice within this article.


North America

Shopping centres have remained open, for the most part, and many mall owners have been given leeway to make a determination for their property, as long as it adheres to local and national guidance. Some states in the USA, such as Maryland and New Jersey, have issued closures for indoor malls. Some malls have reduced operating hours, allow their retailers to close earlier, or have voluntarily shut down operations altogether. Cleaning has intensified for the shopping centres that remain open with keen attention paid to customer and employee touch points such as door handles and faucets.

Bayer Properties

A real estate investment and property management company headquartered in Birmingham, United States.

March 27, 2020: All malls are operating at regular hours as Bayer Properties continues to liaise with local health officials. Restaurants are open for delivery and takeout only.

Brookfield Properties

Brookfield Properties is a North American subsidiary of commercial real estate company Brookfield Property Partners responsible for the property management of the company’s real estate portfolio.

April 20, 2020: Hours have been reduced to 12:00 p.m. to 6:00 p.m. and several more malls have temporarily closed. For shopping centers that remain open, all non-essential businesses have temporarily ceased operations and common areas have been closed. Food and beverage tenants remain open for pick-up and delivery service only.

March 16, 2020: Hours have been reduced to 12:00 p.m. to 7:00 p.m. Monday to Saturday and 11:00 p.m. to 6:00 p.m. on Sundays for most properties. Temporary closures for The Mall in Columbia (7 Days) and Brookfield Square (indefinite). Brookfield is following CDC guidelines on workplace cleanliness including an increased cleaning for frequently touched points such as door handles and using strong disinfectants known to eradicate viruses as an extra precaution. High traffic areas in centres and parking areas are also being disinfected and hand sanitizer units have been installed throughout.

Cadillac Fairview Shopping Centres

Cadillac Fairview invests in, owns, and manages commercial real estate, mainly in Canada and the United States

March 30, 2019: All shopping centres in Alberta, Ontario, Quebec, and New Brunswick have been temporarily closed as per directives from each provincial government. Exceptions have been made for essential retailers which remain open. In both Quebec and New Brunswick, those exceptions only relate to retailers with exterior access.

Malls outside those regions continue to remain open but with reduced hours that vary by region. Food & beverage vendors are providing takeout service only and have increased frequency of cleaning touch points and common areas.

March 23, 2020: Quebec and Ontario-based malls have been temporarily closed, with exceptions made for essential services.

March 16, 2020: Operating hours for all properties have been reduced to 11:00 a.m. – 7:00 p.m. every day until March 31st, at which point this course of action will be re-evaluated. Access to the property remains unchanged.

Cafaro Company (logo).jpgThe Cafaro Co.

Cafaro Company is the largest privately owned shopping centre development and management company in the United States.

April 20, 2020: All malls have temporarily closed with the exception of Spotsylvania Towne Center.

March 16, 2020: Most malls continue to operate and regular hours while Governor’s Square Mall is operating at reduced hours and Millcreek Mall has fully closed temporarily. Cleaning frequency has increased with added focus on trafficked spaces and touch points such as doors, bathrooms, and surfaces. Event cancellations are still being determined and based on CDC and local health department recommendations. Employees have been trained on best personal hygiene and cleaning practices. The Play Area at Governor’s Square Mall has closed and some regularly offered services and amenities may be closed or suspended temporarily.

Image result for CBL & AssociatesCBL & Associates

A real estate investment trust that primarily invests in shopping centres across the Southeastern and Midwestern United States.

March 19, 2020: While much of the portfolio remains open at regular hours, many malls have been temporarily closed. Of the shopping centres that remain open, all mall events have been canceled at the shopping centres with increased frequency of cleaning and sanitizing of all high traffic common areas, focusing on all touch points with CDC-recommended cleaning agents. Food & beverage remains open for take-out orders only with seating areas closed and select malls have discontinued the use of food trays. Children’s play areas have also been closed until further notice.

Image result for centrecorp logoCentreCorp

A fully integrated and diversified property management and real estate company that specializes in shopping centres in both Canada and the United States.

March 23, 2020: Quebec and Ontario-based malls have been temporarily closed, with exceptions made for essential services.

March 17, 2020: Operational hours have not changed but retailers have the flexibility to adjust their own store hours. CentreCorp has implemented the recommended precautionary measures advised by the Canadian government and local health units.

Image result for The Cordish Co.The Cordish Companies

A real estate development and entertainment operating company in the United States headquartered in Baltimore, Maryland.

April 20, 2020: Outlets Ocean City has temporarily closed.

Latest Update: The Cordish Companies has temporarily closed both Ballpark Village and Tanger Outlets Atlantic City. Outlets Ocean City continues to operate at reduced hours from 11:00 a.m. to 6:00 p.m.

Image result for EDENS logoEDENS

A real-estate company that develops, owns, and operates shopping centres throughout the East Coast United States.

April 20, 2020: Temporarily closed all retail operations that are not defined as essential. Essential services and retailers remain open. Food and beverage tenants remain open for pick-up and delivery service only.

March 23, 2020: All malls operating at regular hours except for Cabin John Village which is closed until further notice. CDC recommended cleaning procedures have been adopted and additional cleaning staff is being used to address high traffic areas. Hand-washing stations have been added and all events/gatherings have been postponed until May 11th at Mosaic District. All restaurants and cafes at Preston Royal, South Bay, and Uptown Park are closed for dine-in service but remain open for drive-through, takeout and/or delivery.

Ivanhoe Cambridge

A Canadian company with investment, development, asset management, operations, and leasing for real estate around the globe. The portfolio consists primarily of multi-residential properties, industrial/logistics real estate, shopping centres, and office properties.

March 22, 2020: Quebec-based malls have been temporarily closed, with exceptions made for essential services. Rent at these location will be deferred to a point in the future.

March 15, 2020: Operating hours for all properties have been reduced to 11:00 a.m. to 7:00 p.m. Monday to Saturday and 11:00 a.m. to 5:00 p.m. on Sunday. Ivanhoe Cambridge has implemented the recommended precautionary measures advised by the Canadian government and local health units, regularly filling soap dispensers and antiseptic hand-gel dispensers at designated locations. They have also increased the frequency of cleaning practices and are utilizing cleaning products that comply with recommendations for COVID-19 sanitization.

Jamestown

A vertically integrated American real estate investment and management company headquartered in Atlanta, Georgia.

April 20, 2020: Alameda South Shore Center has temporarily closed retail operations that are not defined as essential. Essential services and retailers remain open.

March 17, 2020: Alameda South Shore Center continues to remain open with regular operational hours. Tenants are given leeway to modify hours or temporarily close stores as per their own corporate policies. The frequency and intensity of cleaning and disinfecting high traffic and highly touchable areas has increased as per Centers for Disease Control (CDC), the World Health Organization (WHO) and local Department of Health guidelines. All events at the mall have been postponed indefinitely or cancelled.

Ponce City Market has implemented temporary closure with no date to reopen. Boston Design Center and Ghirardelli Square have not issued any updates and continue to operate normally.

Macerich

Macerich is a real-estate investment trust and the third-largest owner and operator of shopping centres in the United States.

March 16, 2020: Macerich has temporarily closed some of their shopping centres while others operate at reduced hours. Cleaning frequency has increased with added focus on trafficked spaces and touch points. Sanitization is taking place throughout each day with CDC recommended disinfectant formulas. Events are being assessed on a case by case basis to determine whether to continue.

Oxford Properties Shopping Centres

An American multinational corporation with operations in real estate investment, development, and property management.

April 20, 2020: All shopping centres in North America have been temporarily closed.

March 23, 2020: Ontario-based malls have been temporarily closed, with exceptions made for essential services.

March 16, 2020: Operational hours have not changed but retailers are able to reduce store hours to 11:00 a.m. – 7:00 p.m. Cleaning has intensified while additional hand sanitizers have been deployed. Personal hygiene guidance has been posted in all restrooms and Oxford has emergency preparedness plans in place with local public health departments.

Park Royal

A shopping mall located in West Vancouver, British Columbia, Canada and officially Canada’s first covered shopping mall.

Update Unknown: Operational hours have not changed but retailers have the flexibility to adjust their own store hours until March 31 where the policy will be evaluated. Cleaning and sanitation frequency has increased, focusing on sanitizing touch points such as door handles to minimize the spread of the virus.

Image result for RiocanRioCan

RioCan Real Estate Investment Trust is the second-largest real estate investment trust in Canada.

March 30, 2020: Continues to operate at regular hours. In regions where directed by local governments, only essential services remain open at the malls. Retailers are given flexibility to adjust their operating hours and are being offered up to 60 days of interest-free rent deferral. All events have been cancelled or suspended and frequency of cleaning touch points using disinfectant has increased. Seating has been removed or restricted and services such as stroller rental have been eliminated. Additional hand sanitizer units have been added throughout the shopping centres and guidance on protocols and recommended practices is provided to staff and tenants.

March 23, 2020: Quebec and Ontario-based malls have been temporarily closed, with exceptions made for essential services.

March 17, 2020: Operational hours have not changed but retailers have the flexibility to adjust their own store hours. All events have been cancelled and common seating areas have had their chairs removed or restricted. Cleaning has intensified, especially frequently touched points such as entrance door handles and washroom fixtures, and hand sanitizer units have been added with more on the way. Work from home policies have been instituted where possible and non-essential travel and in-person interaction has been restricted. RioCan has implemented their pre-established Crisis Management Team consisting of senior executives as well as their National Director, Health, Safety and Emergency Management.

Simon Property Group

An American commercial real estate company and the largest shopping mall operator in the United States as well as the largest retail real estate investment trust.

March 18, 2020: Simon Property Group has implemented temporary closure of all properties until March 29, 2020.

Logo for Starwood Capital Group.jpgStarwood Capital Group

Starwood Capital Group is an private equity and real estate investment firm headquartered in Miami Beach, Florida.

April 20, 2020: Temporarily closed all retail operations that are not defined as essential. Essential services and retailers remain open.

March 16, 2020: Operating hours for all properties have been reduced to 12:00 p.m. to 7:00 p.m. Monday to Saturday and 11:00 a.m. to 6:00 p.m. on Sunday. Signage has been posted on recommendations for reducing the spread of the virus and cleaning and disinfectant practices have been increased to sanitize all common spaces and high-traffic areas such as doors, bathrooms, water fountains, and surfaces. Hand sanitizers have been installed through the property and seating has been dispersed or removed to maintain social distancing. Each scheduled event is being assessed on a case-by-case basis to determine which will be suspended based on CDC and local health department recommendations. All employees have been trained on recommended personal hygiene and cleaning practices from the CDC; for details on what those are, current information can be found here.

Taubman Centers

A real estate investment trust that invests in shopping centres in the United States and Puerto Rico.

March 20, 2020: Most Taubman shopping centres have temporarily closed until March 26 while Sunvalley Shopping Center will be closed until April 7th. Both Stamford Town Center and Westfarms will be temporarily closed until 30th April and The Mall of San Juan is closed until further notice. International Market Place remains open at reduced hours between 11:00 a.m. and 8:00 p.m.

Image result for Triple Five Group logoTriple Five Group

An Edmonton-based conglomerate specializing in shopping malls, entertainment complexes, hotels, real estate, and banks.

April 20, 2020: West Edmonton Mall has closed all entrances that do not provide access to essential services or the Fantasyland Hotel until further notice.

March 16, 2020: Mall of America is temporarily closed until March 31st. West Edmonton Mall continues to operate at regular hours, however all attractions have been closed until further notice. Fantasyland Hotel and West Edmonton Mall Inn continue to operate regularly but with heightened risk mitigation procedures in place. These include more frequent cleaning schedules in high touch areas, additional sanitizer stations, posting of public health and safety notifications, and the encouragement of social distancing. Several tenants have reduced store operating hours for two weeks.

The Westfield Group logo.svg

Westfield Corporation

Westfield Corporation is a spin-off of Australian Westfield Group with assets in the United Kingdom and United States.

Latest Update: Westfield Corporation has implemented temporary closure of all properties in the United States. However, some essential retailers will remain in operation.

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Europe / UK

Shopping centres have remained open in some European countries after WHO declares Europe the new epicenter. The UK continues to operate most malls with regular hours while Germany, Italy, Austria, and Spain have temporarily closed their shopping centres. Cleaning has intensified for the shopping centres which remain open and keen attention paid to customer and employee touch points, such as door handles and faucets as well as deep cleaning of high trafficked areas.

Image result for atrium european real estateAtrium European Real Estate

Atrium is a leading owner, operator, and redeveloper of shopping centres and retail real estate in Central and Eastern Europe.

April 20, 2020: Leases for non-essential retailers being extended by the length of time they are closed plus an additional six months for retailers in Poland. No rent will need to be paid during closure. Russian malls will be closed with exceptions for essential services until further notice.

19 March 2020: Atrium has issued temporary closure for all but essential retailers in their malls such as grocery stores, supermarkets, pharmacies, and necessary services as per government announcements and decrees.

Image result for bluewater shopping centre logoBluewater Shopping Center

Bluewater Shopping Centre is an out-of-town shopping centre in Stone, Kent, England.

March 23, 2020: Temporary closure as of March 24 except for essential services and goods for an initial period of three weeks.

Latest Update: Continues to operate at regular hours. No official update or resource available at this time.

Image result for British LandBritish Land

British Land is one of the largest property development and investment companies in the United Kingdom.

March 23, 2020: Temporary closure as of March 24 including restaurants and bars with exceptions for essential services and goods for an initial period of three weeks.

March 20, 2020: Continues to operate at regular hours however individual retailers may introduce reduced hours. Cafes, restaurants, bars, and leisure operators are closed to the public until further notice although some food & beverage retailers still offer takeaway or delivery service. Cleaning protocols have been enhanced and all events have been postponed.

Previous Update: Continues to operate at regular hours. No official update or resource available at this time.

Bullring & Grand Central

Bullring, when combined with Grand Central via a link bridge, is the United Kingdom’s largest city centre based shopping centre.

March 23, 2020: Temporary closure as of March 24 except for essential services and goods for an initial period of three weeks.

March 20, 2020: Continues to operate at regular hours, however all restaurants and bars have been temporarily closed. Some of restaurants and cafes are still available for delivery or takeaway only.

Previous Update: Continues to operate at regular hours. Cleaning and sanitation frequency focusing on sanitizing touch points such as door handles along with additional deep cleaning of toilet facilities has increased. Additional hand sanitizer units have been installed in public areas.

logoECE Projektmanagement GmbH & Co. KG

A German company headquartered in Hamburg, which develops, manages, and operates shopping centres throughout Europe.

March 20, 2020: As per official decrees from the government, ECE has temporarily closed all but essential retailers in their malls such as grocery stores, pharmacies, banks, post offices, pet stores, and others. Restaurants and cafes remain open with social distancing guidelines in effect and reduced operating hours.

Intu Properties

A British real estate investment trust that focuses on shopping centre management and development.

March 23, 2020: Temporary closure as of March 24 except for essential services and goods for an initial period of three weeks.

Latest Update: Events are still scheduled but are assessed on a case by case basis to determine whether to continue. Work patterns are being changed to split teams and shifts to minimize risk to crucial team members. Cleaning and sanitation frequency has increased with deep cleaning in high footfall areas like food courts and toilets. Additional hand sanitizer units, gels, and wipes have been installed throughout the centre.

Klépierre

A French real estate investment trust, Europe’s second-biggest publicly traded mall operator, with a focus on ownership, management, and development of shopping centres across Continental Europe.

March 17, 2020: Malls in France, Italy, Spain, Germany, Poland and the Czech Republic are temporarily closed except for essential retailers including groceries and pharmacies. Portugal, Norway, and Denmark malls remain open with reduced operating opening hours for some retailers. Stringent cuts to spending have been made to ease the burden on tenants.

Manchester Arndale

A large shopping centre located in Manchester, England.

March 5, 2020: Continues to operate at regular hours. Cleaning and sanitation frequency focusing on sanitizing touch points such as door handles along with additional deep cleaning of busy areas has increased.

McArthurGlen

McArthurGlen develops and manages designer outlet malls in the United Kingdom and Europe.

March 23, 2020: Temporary closure as of March 24 except for essential services and goods for an initial period of three weeks.

March 16, 2020: Operating hours for all UK properties have been reduced to 10:00 a.m. to 6:00 p.m. until further notice. Temporary closures have been implemented in Italy, Austria, and Spain.

Sonae Sierra

An international real estate company providing investment, architecture & engineering, and property management services across Europe, South America, North Africa, and Asia.

March 16, 2020: Continues to operate at regular hours, however all events have been cancelled and preventative measures are in place. Tenants may reduce hours or close without penalties.

The Westfield Group logo.svgWestfield Corporation

Westfield Corporation is a spin-off of Australian Westfield Group with assets in the United Kingdom and United States.

March 23, 2020: Temporary closure of UK Malls as of March 24 except for essential services and goods for an initial period of three weeks.

March 23, 2020: All Czech Republic malls have been temporarily closed until March 24th with exceptions for essential services. All Denmark malls have been temporarily closed until March 30th with exceptions for essential services. All Slovakia and Austria malls have been temporarily closed until further notice with exceptions for essential services. All malls in France, Germany, Spain, and Poland have been temporarily closed until further notice. Malls in Sweden and the Netherlands are operating at reduced hours while UK shopping centres continue to operate at regular hours.

March 16, 2020: Operational hours have not changed but cleaning has intensified, especially frequently touched points such as entrance door handles and washroom fixtures, and all welcome desks and receptions have been equipped with hand sanitizer gel.

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Middle East

Some shopping centres have remained open at regular operating hours while others have reduced their hours or have fully closed temporarily. Many other malls continue to operate with regular hours but only essential services, such as supermarkets and pharmacies, are open while non-essential retailers have temporarily closed. Cleaning has intensified for the shopping centres that remain open with keen attention paid to customer and employee touch points such as door handles and faucets. Dalma Mall has installed health monitoring thermal scanners at its main entrance and ambient temperatures have been increased. Al-Futtaim Group has pledged three-month rent relief for their Dubai tenants.

Al-Futtaim Group

A large conglomerate based in Dubai, United Arab Emirates that operates eight divisions: automotive, electronics, insurance, services, real estate, retail, industries, and overseas.

April 24, 2020: Will open Dubai Festival City in accordance with newly released health and safety guidelines. Operating hours will be 12:00 p.m. to 10:00 p.m.

March 23, 2020: UAE has issued a temporary two week closure for all shopping centres. Doha Festival City remains open for essential services only.

March 19, 2020: Cairo Festival City has temporarily closed until March 31st. Dubai Festival City and Dubai Festival Plaza continues to operate at regular hours with Al Futtaim pledging three months of rent relief for tenants.

March 18, 2020: Doha Festival City has closed all entertainment venues, retail shops, and prayer rooms indefinitely. Grocery stores and pharmacies remain open and ATMs are still available. Restaurants remain open but only for take-away and home deliveries, dine-in closed.

Image result for arabian centers logoArabian Centres

A leading owner, operator and developer of contemporary lifestyle centres located in Saudi Arabia.

March 15, 2020Temporary closure except for essentials such as food stores and pharmacies.

The Avenues Mall

The Avenues Mall-Kuwait is the largest shopping mall in Kuwait and The Avenues-Bahrain is the first commercial and entertainment mall of its kind in the Kingdom of Bahrain, located on the waterfront.

March 15, 2020: The Avenues-Kuwait has temporarily closed until further notice. The Avenues-Bahrain continues to operate at regular hours. Restaurants and cafes no longer offer dine-in service, providing only take-away and delivery. All entertainment venues have been temporarily closed until further notice.

Image result for Dalma Mall logoDalma Mall

Located in Abu Dhabi, it is one of the largest shopping malls located in the United Arab Emirates.

March 23, 2020: UAE has issued a temporary two week closure for all shopping centres.

March 8, 2020: Dalma Mall continues to operate at regular hours. They’ve installed an additional 150 hand sanitizers, including trolley pick-up and drop-off spots, throughout the mall and all staff have been briefed on proper hygiene. Health monitoring thermal scanners have been installed at the main entrance to identify and manage risks. Cleaning and sanitation frequency focusing on sanitizing touch points such as door handles along with additional use of anti-bacterial disinfectants. Ambient temperature levels have been increased and are monitored regularly and all air filters are being replaced within a shorter period of time.

Image result for emaar logoEmaar

A real estate development company located in the United Arab Emirates that operates internationally, providing property development and management services.

April 20, 2020: Deferred rent payment for non-essential retailers who remain closed.

March 23, 2020: UAE has issued a temporary two week closure for all shopping centres.

March 15, 2020: Emaar Properties continue to operate at regular hours. The Dubai Mall has closed entertainment venues as well as At The Top the public observatory at the Burj Khalifa to mitigate the spread of the virus.

Isfahan City Center

Isfahan City Center is the largest shopping mall in Iran as well as one of the largest shopping malls which contains a museum in the world.

March 16, 2020: All Isfahan City Center business and office units, except Hyper, have temporarily closed until further notice.

Majid Al Futtaim

An Dubai based holding company that owns and operates shopping malls, retail, and leisure establishments in the Middle East and North Africa.

April 23, 2020: Will reopen Dubai based malls with newly released health and safety guidelines. Operating hours will be 12:00 p.m. to 10:00 p.m. Launched online marketplace through carrefouruae.com and Carrefour mobile app providing shopping mall tenants a new e-commerce channel.

April 20, 2020: Redeployed more than 1,000 leisure, entertainment, and cinema employees on a temporary basis to join the company’s Carrefour business.

March 23, 2020: UAE has issued a temporary two week closure for all shopping centres.

March 17, 2020: Operating hours have been reduced to 12:00 p.m. 8:00 p.m. with exceptions for Carrefour, pharmacies, and clinics which remain open at regular hours. This affords more time to further clean and sanitize all areas to ensure the safety of customers, employees and staff.

Mall of Qatar

A 500,000 sq. m recreation and shopping centre located in Qatar.

March 18, 2020: Temporary closure of the mall and stores until further notice with exceptions for Carrefour, SAC Medical Centre, pharmacies, and supermarkets. Some restaurants remain open for delivery service and take-out only.

Nakheel Malls

A mall complex with a wide variety of global retailers and entertainment facilities.

April 23, 2020Will reopen Dubai based malls with newly released health and safety guidelines. Operating hours will be 12:00 p.m. to 10:00 p.m. Everyone entering the mall will need to pass a thermal screening test before entering the premises. Sanitization tunnels installed at larger malls for shop staff and delivery drivers. Strict disinfection including high touch point sterilization every 30 minutes and regular health inspections by government authorities. Will launch a new service where goods can be ordered online and picked up at a dedicated collection point.

April 20, 2020: Relief package for tenants offering free rental periods for retail and hospitality.

March 23, 2020: UAE has issued a temporary two week closure for all shopping centres.

March 15, 2020: Nakheel Malls continue to operate at regular hours. Proper hand washing guidelines have been posted in all washrooms and many other locations throughout the mall. Hand sanitizers have been installed throughout the mall including information desks and office areas. A strict 24-hour surface disinfectant program, using Dubai Municipality-approved chemicals, has been initiated to sanitize touch points (such as door handles, escalator railings, elevator buttons, etc.) every thirty minutes. Tables and chairs at food courts are cleaned and sanitized after every use and cleaning staff have received Coronavirus awareness training.

Tamdeen Group

A real estate company based in Kuwait.

March 15, 2020: 360 Mall has temporarily closed until further notice.

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Asia Pacific

Some shopping centres have remained open at regular operating hours while others have fully closed temporarily, especially in regions hardest hit by the virus. Some malls continue to operate with regular hours but only essential services, such as supermarkets and pharmacies, remain open while non-essential retailers have temporarily closed. Cleaning has intensified for the shopping centres that remain open with keen attention paid to customer and employee touch points such as door handles and faucets. Siam Piwat has installed health monitoring thermal scanners at entrances. Some operators, such as SM SuperMalls and Ayala Malls have waived rent or pledged relief packages for their tenants. Australian and New Zealand shopping centres remain open at regular hours with restrictions on food & beverage vendors and event spaces.

Image result for 1 Utama logo1 Utama

The largest shopping mall in Malaysia and the seventh largest shopping centre in the world, overall.

March 17, 2020: 1 Utama remains open for essential services only such as supermarkets, pharmacies, convenience store, banks, telecoms, post offices, and clinics. Food & beverage outlets remain open for takeout and deliveries.

AMP Capital

A large investment management company headquartered in Sydney, Australia and one of Australia’s largest retail and corporate pension providers.

Latest Update: Continues to operate at regular hours, however restaurants, cafes, and bars are providing take-away service. Cleaning has intensified with additional focus on key areas such as hard surfaces, food courts, and bathrooms and hand sanitizer units have been installed throughout. While no large scale events have been planned in the near future, the group is currently reviewing all centre activities.

Ayala Malls

A real-estate subsidiary of Ayala Land which owns a chain of large shopping malls located in the Philippines.

March 17, 2020: Ayala Malls is temporarily closed until further notice. A P2.4 billion relief package will be rolled out for employees and partners affected by the closure. It consists of wages, bonuses, leave conversions and loan deferments primarily for the extended workforce of its partner employers so they may continue to be paid for the duration of the quarantine period in Luzon.

CentralWorld

Thailand’s largest retail property development and investment company and manages shopping centers under the brands CentralWorld, CentralPlaza, CentralFestival, and Central Village.

March 18, 2020: Operating at regular hours, however closures for Cram schools nationwide have been closed until March 31. In Bangkok and adjacent provinces, traditional massage parlours, saunas, gyms, spas, and cinemas have also been closed.

The GPT Group

A real estate investment trust and one of Australia’s largest diversified listed property groups.

April 20, 2020: Reduce hours from 10:00 a.m. to 5:00 p.m. with exceptions made for supermarkets, fresh food, and other essential stores and services. Cinemas, gyms, and entertainment venues have been closed temporarily but hair dressers and barbers are open with strict management of social distancing.

Latest Update: Continues to operate at regular hours, however restaurants, cafes, and bars are providing take-away service and delivery. Food courts remain open but seating has been temporarily removed. Cleaning frequency has increased with a focus on high traffic areas, bathrooms and frequently touched surfaces. High traffic areas in centres and parking areas are also being disinfected and hand sanitizer units have been installed throughout including near entrances, exits, food courts, and bathrooms. Events and activities that could attract a crowd have been deferred while kids play areas have temporarily been closed. Signage has been posted on recommendations for reducing the spread of the virus.

Mid Valley Megamall

A shopping mall located in Mid Valley City, Kuala Lumpur.

March 17, 2020: Mid Valley Megamall remains open for essential services only until March 31. This includes pharmacies, supermarkets, bakeries, convenience stores, optical stores, money changers, banks, ATMs and other essential services. Food & beverage remains open for delivery and takeaway services only.

Queensland Investment Corporation

A government owned investment company that serves the long-term investment responsibilities of the Queensland government in Australia.

April 20, 2020: Reduced hours to 9:00 a.m. to 5:30 p.m. Monday to Friday, 9:00 a.m. to 4:00 p.m. on Saturdays, and 10:00 a.m. to 4:00 p.m. on Sundays.

March 22, 2020: Continues to operate at regular hours, however restaurants are providing take-away service only. Increased cleaning for frequently touched points such as door handles and using high-grade disinfectants as well as increasing the number of cleaning rotations per day. High traffic areas in centres and parking areas are also being disinfected and hand sanitizer units have been installed throughout including near entrances and exits. Signage has been posted on recommendations for reducing the spread of the virus.

Image result for robinsons mallRobinson Malls

One of the largest shopping malls and retail operators located in the Philippines.

March 19, 2020: All Robinsons Malls nationwide have been temporarily closed until further notice.

Scentre Group (Westfield)

A shopping centre company with retail destinations operating under the Westfield brand in Australia and New Zealand.

March 22, 2020: Continues to operate at regular hours, however cinemas, gyms, indoor sporting venues, and children’s play areas have been temporarily closed until further notice. Cleaning has intensified, especially frequently touched points such as entrance door handles and washroom fixtures. Restaurants, cafes, and pubs are providing take-away service only while food courts remain open with chairs removed to accommodate social distancing.

Siam Piwat

A Bangkok-based retail and development company that manages shopping centres such as Siam Center, Siam Discovery, Siam Paragon, and Iconsiam.

April 20, 2020: All non-essential businesses have temporarily ceased operations in Bangkok. Food and beverage tenants remain open for pick-up and delivery service only.

January 27, 2020: Continues to operate at regular hours. Health monitoring thermal scanners have been installed at key entrances to identify and manage risks. They’ve added special germicidal systems to their air conditioning system and have increased the frequency of cleaning the air conditioner. 300+ hand sanitizer dispensers have been installed and disinfectant has been added to water in the washroom. Increased frequency of cleaning of touch points (push buttons, elevators, escalator handrails, door handles, etc.) and staff are on elevators to clean and press the lift for customers. Emergency service points and facilities have been created to facilitate those displaying symptoms and to coordinate with the Department of Disease Control and Ministry of Public Health. Customer service employees must wear a mask at all times on duty and have received Coronavirus awareness training. Signage with advice on recognizing and dealing with symptoms relating to the virus has been posted throughout.

SM SuperMalls

A chain of shopping malls in the Philippines with dozens located throughout the country and is one of the biggest mall operators in Southeast Asia.

March 17, 2020: All SM SuperMalls have been temporarily closed. All rent will be waived from March 16 to April 14 to offer some relief to their tenants who can then lend more assistance to their employees.

Vicinity Centres

An Australian real estate investment trust that specializes in ownership and management of Australian shopping centres.

April 20, 2020: Reduced hours to 10:00 a.m. to 5:00 p.m. with only essential stores remaining open.

March 22, 2020: Continues to operate at regular hours, however entertainment venues and gyms have been temporarily closed. Restaurants, cafes, and pubs are providing take-away service only.

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Latin America

Most shopping centres have remained open with regular operating hours but many have closed non-essential retailers, leaving only services like banks, pharmacies, and supermarkets open. In some cases, malls have reduced hours so employees can travel outside of peak transit times. Cleaning has intensified for the shopping centres that remain open with keen attention paid to customer and employee touch points such as door handles and faucets. Palmares Open Mall remains open but has catered to seniors by having a senior only shopping hours at supermarkets between 7:00 a.m. and 9:00 a.m. They continue to allow sit down service at restaurants but with 50% capacity limits.

Image result for Albrook MallAlbrook Mall

Albrook Mall is the largest shopping mall in Latin America, located in Panama City, Panama.

Latest Update: Continues to operate at regular hours. No official update or resource available at this time.

Image result for Antea LifeStyle Center logoAntea LifeStyle Center

The largest mall in Mexico and second largest in Latin America. Located in the city of Querétaro, Mexico.

Latest Update: Continues to operate at regular hours. No official update or resource available at this time.

Centro Mayor

A shopping mall located in Bogota and the largest mall in Colombia.

March 19, 2020: Operational hours have not changed but cleaning and disinfection has intensified, especially frequently touched points such as entrance door handles, washroom fixtures, elevators, railings, bathrooms, and common areas.

Centro Santa Fe

An enclosed shopping mall located in Mexico City and is the largest shopping centre in Mexico.

April 20, 2020: All non-essential businesses have temporarily ceased operations.

Latest Update: Operational hours have not changed but cleaning has intensified with measures to maintain facilities at the highest condition of hygiene and sanitation.

Costanera Center

A six-floor shopping mall located in a business and commercial complex in Santiago, Chile.

March 19, 2020: Temporary closure except for essential services such as UC Laboratory, pharmacies, and super markets until further notice.

Jockey Plaza

A shopping centre located in Lima, Peru.

March 16, 2020Temporary closure, except for essential services, until further notice. This includes supermarkets, banks, and Jockey Health.

Larcomar

An indoor/outdoor shopping centre owned by Chilean company Parque Arauco S.A. located in Lima, Peru.

March 16, 2020Temporary closure, except for essential services, until further notice. This includes supermarkets, banks, and pharmacies.

Image result for irsa malls logoIRSA Malls

An Argentinian real-estate development firm and shopping mall developer which owns most of the shopping centres in Argentina, including the largest mall, Alto Palermo.

April 20, 2020: All non-essential businesses have temporarily ceased operations.

March 17, 2020: IRSA Malls have reduced hours of operation for all malls so that employees do not have to travel to work during peak hours.

March 15, 2020: On top of reduced hours, Dot Baires Mall, Alto Rosario has suspended all events and increased cleaning staff. Hand sanitizer units have been installed throughout the mall and regular cleaning of toilets, escalators, elevators, railings, door handles, etc. has intensified. Staff has received Coronavirus training on hygiene with emphasis on public health and safety.

March 15, 2020: On top of reduced hours, Abasto Shopping Mall has closed their cinema until March 30.

Latest Update: Menzoda Plaza Shopping and Patio Olmos have temporarily closed until March 24th.

Palmares Open Mall

An open-air mall with high-end specialty stores and restaurants located in Godoy Cruz, Argentina.

March 18, 2020: Temporary closure except for offices, social works, banks, pharmacies, and supermarkets. Restaurants are running at 50% capacity and supermarkets will operate from 7:00 a.m. to 9:00 a.m. catering exclusively to seniors.

Parque Arauco

The third largest Chilean shopping mall company, managing shopping centres in Chile, Peru and Colombia

March 19, 2020: Temporary closure except for essential services such as banks, pharmacies, and supermarkets until further notice. Restaurants remain open for delivery only.

Image result for Shopping AricanduvaShopping Aricanduva

The third largest shopping mall in Latin America and located in Brazil.

March 18, 2020Temporary closure except for essential services until April 30th.

Image result for shopping bourbon logoShopping Bourbon

A shopping centre located in São Paulo, Brazil.

March 20, 2020Temporary closure except for essential services until April 30th.

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